Showing posts from: Instant Messaging

plugin indoona schools
October 25, 2016

Submit school forms via chat with the new indoona plugin!

Keeping your WordPress website followers always up to date directly from their indoona chat? Yes, but not only! The range of indoona features on WordPress is enriched with our new plugin for school forms! For several months several schools across Italy, which adhere to the community Porte aperte sul web have been choosing indoona as an information channel to share their communications with students, parents and staff. The mechanism is based on the indoona plugin for WordPress, which allows to send the institute’s website updates through the indoona chat.

The big news is that starting from today the schools that already use the indoona plugin have available a new tool to manage communications with the school staff: the plugin indoona Schools, in fact, allows teaching and non-teaching staff to fill and submit various forms (e.g.: work permits, holiday requests, etc.) directly from the indoona chat, through a compilation path guided by a chatbot.

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indoona wordpress plugin
September 15, 2016

WordPress users, put your website on indoona with our plugin!

WordPress is the most widely used CMS platform for creating sites and blogs and allows virtually anyone to create and manage a website without the need for special skills in programming. To testify that WordPress is both reliable and functional not only for amateur sites, there is a growing presence of many professional websites made with this platform: in fact WordPress not only provides a set of easy-to-use tools to create sites and blogs, but also gives the opportunity to enrich and improve them through plugins developed by third parties. One of these is the indoona plugin.

One of the main needs for anyone who runs a website, in fact, is to increase and diversify the traffic as well as keep regular visitors up to date with the news that are posted online. The indoona plugin allows you to keep your followers and fans always up to date with your WordPress site, directly from their indoona chat: by installing this plugin in your WP website you will be able to notify your followers in real-time when you publish something new.

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consumers messaging businesses
September 12, 2016

Most consumers prefer messaging to voice

Cloud-communications company Twilio, today released the results of its Global Mobile Messaging Consumer Report, a study about how consumers communicate with brands and businesses. The report shows that 90% of customers would like to use messaging to talk to businesses, which in turn, however, don’t yet have the right infrastructure to do so right now.

The scenario that emerges from this study is that 66% of consumers overall prefer instant messaging over face-to-face interactions with businesses, meanwhile 85 percent of them want to be able to not just get messages from brands but also to answer them using the same channels.

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Facebook trending topics
September 1, 2016

Facebook and its struggle to replace the Internet

Many analysts say that behind the continuous launch of new services and features by Facebook there is a long time ambition to defeat Google in the battle for “replacing” the Internet. Because Facebook – like Google – is a major source of information for many people, its plan is to offer users the possibility to do on its site most of the things they do on the Internet: from reading the news to talking with friends to broadcasting videos.

In fact the social network of Palo Alto in recent years has added to its services a lot of the typical Internet features: instant messaging, chatbots and live videos are just the newcomers. Some services – such as the email with the domain – have not worked, but not because of Facebook but for their intrinsic unattractiveness. The point is that the huge Facebook’s userbase allows to easily copy others’ services and still make them a success: think of Periscope – the live video service launched by Twitter – how many users have now switched to Facebook live? Many, for one simple reason: their friends are all already on Facebook.

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whatsapp facebook
August 29, 2016

Sharing data with Facebook: a turning point for WhatsApp?

Many of us imagined that sooner or later it would happen: despite a bigger protection of users’ privacy – thanks to end-to-end messages encryption – WhatsApp has started to share personal data from its users with Facebook, which in 2014 bought the Instant Messaging app for about $20 billion.

The popup that is appearing in these hours when starting Whatsapp informs that many users’ information – the operating system, the screen resolution, the telephone operator, the phone number and the frequency with which the user opens WhatsApp – will be collected and shared. The aim, says WhatsApp, is to allow Facebook to provide users of the social network with most targeted advertising or, if you prefer to see it from another perspective, to offer advertisers more information for profiling potential customers.

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August 25, 2016

Some facts about Instant Messaging…

We all daily use Instant Messaging softwares or websites, including our indoona. We do it to communicate quickly and easily with friends and family and share files and documents. We are so used to using the chat – via PCs and smartphones – that probably we don’t remember anymore when we started to chat and what was “our” first chat service.

Where did it all start? Here are some interesting facts about the history of instant messaging, many years before the rise of Whatsapp, indoona and their “brothers”:

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emoticons emojis
July 8, 2016

Communication beyond emoticons: the power of Emojis

In a previous post we have shown that written communication has changed a lot over the last years thanks to the new technologies: when we write emails and chat we tend now to use a lot of punctuation to clarify the tone of the text and avoid misunderstandings. We also resort to emoticons and, for some time, also to emojis: the latter are ideograms and smileys used in Japanese electronic mobile messages since the late 1990s and recently adopted by Apple, Android and various social networks such as Facebook and Twitter. The word Emoji (絵文字) in japanese means “picture character”.

The great success of emojis is mainly due to three factors: they are more visually appealing than emoticons (which are composed of punctuation marks, numbers and letters), they are easier to insert into the text (they consist of a single character) and furthermore for some years they have been incorporated into Unicode, the international standard system for indexing characters and standardizing them across different electronic platforms. This means that the emojis that join Unicode standard can be used and displayed without problems on the major operating systems and instant messaging softwares that adhere to Unicode consortium.

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mobile digital divide
June 10, 2016

How Mobile helps to overcome the Digital Divide

In recent years, the spread of mobile communications has enabled more and more people to access Internet and more generally to communicate more effectively. For those who live in industrialized countries or in large cities, the lack of access to telecommunications is a difficult concept to imagine and understand, but there are vast areas, even in Western countries, where telephony and connectivity are poorly available and only the emergence of mobile has allowed the creation of a telecommunications network and the overcoming of the so-called digital divide.

Only in the United States, for example, 10% of residents, especially low-income individuals and people in rural areas, are not reached by fixed broadband – which is now considered to all intents and purposes an utility – and get online through their smartphones and the 4G network. In a country like USA the problem can be seen as probably intended to be solved in a few years, but in poor countries the issue shows us a different scenario.

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aac mobile apps
May 13, 2016

Tearing down barriers: how mobile apps drive social inclusion

Technology has made the world smaller, reducing distances and breaking down barriers. The use of smartphones, via mobile apps, has marked a further step in this direction, combining mobile communications with the power of modern softwares. The apps – thanks to the smartphone hardware sensors – are opening up a whole new world and allow users to enjoy services which normal desktop softwares hardly can offer, and above all, they allow to do it on the move.

This means that anyone with a smartphone now has an amazing set of means that allow to overcome language and communication barriers, and broaden the horizons of the interaction. It is not just about utility, mobile apps also are a source of useful tools to support non-autonomous people and make them fully autonomous: in one word, they can be an instrument to drive social inclusion. Translating apps are a perfect example of this evolution: translation softwares exist for many years, but today these mobile apps allow unmatched levels of dynamism, interactivity and customization. Let’s think about Word Lens, the Google app that reads printed texts through the smartphone camera and translates them live on the phone screen without requiring an Internet connection, or let’s consider chatbots that act as personal interpreter directly in the chat, like our indoona translator app.

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mobile apps
April 5, 2016

Mobile Apps Design: trends for 2016 (+ a tiny news from us)

In our day to day life, we all are using mobile apps: we rely on them for news, information, booking, weather, navigation, and connecting with others. However, we almost never know how much work is behind the development of an app, or how often it is updated. How many apps are successful and conversely how many are abandoned or what the trends and patterns that guide the evolution and redesign of an app are.

Mobile apps (a shortening of the term “application software”) began appearing in 2008 with the diffusion of iPhone and Android smartphones. Unlike traditional computer software programs, apps have immediately taken advantage of the built-in sensors of smartphones (accelerometer, microphone, GPS, touch screen, bluetooth, camera etc) to enhance the user experience and offer a new and different way to use the smartphone: video games, musical instruments, barcode readers, photography apps were only a few examples. In July 2008, when the App Store was launched it contained 500 apps. Now it counts more than 1.5 million apps, including more than 200000 educational apps.

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